Q1: Where can I purchase Kyushu FunPASS?
A1:Please refer to the resellers listed on the website, you can choose to purchase from any of the above resellers.
Q2: What’s the restriction of tickets for adults or children?
A2:Over 16 years old is considered as adult, 4-15 years old is child.
Q3: Will I receive a physical Kyushu FunPASS after purchase?
A3:No, this FunPASS is an electronic certificate. If you do not receive the electronic certificate after purchase, please ask the reseller where you purchased it.
Q4: How do I activate my Kyushu FunPASS?
A4:Just present the QR code on the electronic certificate to the store staff for verification, no need to print a paper certificate.
Q5: What is the validity period of Kyushu FunPASS?
A5:The "Kyushu FunPASS All-Area 7-in-1" is valid for 14 days. This means that you must use it within 14 days after activating the pass (including the first day of ticket use). For example, if you first use the pass at 9:00 AM on January 1st, it will be valid until 11:59 PM on January 14th. The "Kyushu FunPASS Fukuoka 2-Day Free Pass" is valid for 2 days. This means that you must use it within 2 days after activating the pass (including the first day of ticket use). For example, if you first use the pass at 9:00 AM on January 1st, it will be valid until 11:59 PM on January 2nd.
Q6: When does the expiration date start?
A6:The expiration date starts when the first product is used. Regardless of the attraction used, the expiration date does not start when the serial number is registered or the FunPASS is activated.
Q7: Can I change the date I want to use my ticket?
A7:Yes, you can, but you need to make changes within the deadline. The deadline can be seen in the instructions and QR code on the ticket page.
Q8: Can I get a refund if I don’t finish using it?
A8:Once the product is used, returns and refunds will not be accepted.